TERMS AND CONDITIONS

 

The rates published on the website are only valid at the time of the quotation and guaranteed upon receipt of payment. All reservations are subject to availability and cannot be guaranteed until full payment has been received. A reservation is considered complete when it provides you with a confirmation number and the corresponding charge is applied. When booking, you consent to the use of your credit card number for payment and confirm that you acknowledge and accept our reservation policies, payment and cancellation disclaimer. By completing your reservation you agree to accept the conditions and charges associated with the rate you selected.

 

PAYMENT POLICY

 

We accept Paypal, Visa and MasterCard as payment. Debit Cards are also accepted. Travelers checks are not accepted. Payment for services is made in United States Dollars (USD) at the rate of 1 USD =2.8 XCD. If you prefer to pay by bank transfer or directly in our offices please contact us. Your credit card will be charged by Tropical Discoveries with the total amount of the reservation. Once the charge is confirmed, you will receive your service confirmation ticket with additional information (e.g. pick-up time) via email. You must present the service ticket with your guide when boarding the bus or transfer or at service venue. We will not be held responsible for any incident or matter that may occur if you do not contact Tropical Discoveries prior to the service. The cardholder or the client on behalf must present the ticket at the start of the tour, attraction or activity along with a valid photo identification bearing the name of the Lead Client.

 

PAYMENT AT DESTINATION POLICY

 

If by any chance your credit card was denied, you may still book your chosen excursion without any problems, we are able to process your reservation, but you will be asked to pay at your destination with the Tropical Discoveries service representative. Nothing has been charged nor will be charged on your credit card at this moment. But the information will be retained as a warranty by Tropical Discoveries until payment is processed with representative. Please contact your representative in order to fulfill payment. By accepting these terms you also put in effect the cancellation policy and accept that your credit card will be charged. Other currencies are changed according to the daily exchange rate. Thank you.

 

ACCURACY OF INFORMATION

 

Tropical Discoveries makes every effort to ensure the accuracy of the information contained herein and to the best of its knowledge all information is accurate and current at the time of publication. We make our best efforts to ensure that the information and prices on the website are accurate and current, however errors and last-minute changes do occur due to the nature of the Services and we reserve the right to refuse to accept, cancel and refund, or modify without notice, any booking purchased with information published in error or with non-updated information. Updates are published on our website when new information is made available.

 

REFUND AND CANCELLATION POLICY

 

The following cancellation policy applies for all tours, services and transfers.

  • 100% refund on cancellations made with more than 48 hours prior to service date.
  • 80% refund on cancellations made between 36 and 48 hours prior to service  date.
  • 50% refund on cancellations made between 24 and 36 hours prior to service date.
  • Refund not applicable on cancellations made less than 24 hours prior to service date, or no-shows.
  • Current refund-conditions are applicable to all cases, except those that explicitly state different conditions and are specific for the reserved service.

All changes are subject to availability, on 24 hours prior request CONSENT by making a reservation to purchase a product from Tropical Discoveries; you, the customer, hereby acknowledge that you have read and accept the Terms and Conditions contained herein. If any term or condition or any portion hereof is held invalid or unenforceable, the remaining portions of these Terms and Conditions will remain in full force and effect, and, if possible, the portion(s) found unenforceable will be construed in a manner consistent with the remaining portions.